Implementation of ERP software does not end when the solution is installed and started up. TVH Consulting therefore offers a support service that goes beyond simple corrective and upgrade maintenance or TMA. This allows us to adopt a responsive, proactive approach and control budgets. This is the era of controlled ongoing upgrades.
It will allow you to upgrade your systems based on your needs, priorities and strategy. TVH Consulting offers an Ongoing Support contract with objectives that meet needs for:
- Appoint a Project Director as a main point of contact, a guarantor of cohesion and sponsor of your Upgrade Plan (Change Management).
- Set up a strategic committee for defining objectives,
- Set up a permanent support committee to validate, monitor and plan actions,
- Plan regular interventions to prepare, organize, manage, assess and define action plans,
- Define an annual budget that will be utilized after the actions are validated by the permanent support committee according to the nature of the assignment and the lead time requested.
Value Added Advice
- Support the IT Department in the operational management of IT projects
- Track progress of your IT system.
- Respond to problems associated with using the software,
- Increase the IT department’s ability to respond to the company’s needs and the difficulties or problems encountered by users.
- Deliver organizational, business, functional and technical expertise so that you can make the right choices and carry out the right actions,
- Allow you to upgrade your software under clear, simple and defined conditions.
Upgrades and optimization
- Deliver complete support for and respond to any technical failure of a program, li>
- Give you the option of having 24/7 support. li>
- Recommend a back-up a solution, li>
- Facilitate an internal users’ club.
Access to our ongoing support contract may require a prior study by our support department if the ERP solution in question was not implemented by TVH Consulting. This is so that we have complete control of your environment to provide you with the highest quality of service and adapt our support to your wishes and your budget.