Mail order Management

Centralize customer operations and information in a unique ERP system

TVH Consulting offers ERP solutions adapted to distance selling

Your challenges :

Une solution adaptée au métier de la Vente A Distance
  • Your challenges: manage your discount, gift, and customer satisfaction guarantee (returns, reimbursements) policies for your customers, as well as delivery deadlines through precise management of the sales terms and a closely controlled logistics chain (fast delivery, ease of picking up goods).
  • You process customer data (data, computerized processing of addresses) and closely manage the segmentation of your clientele in order to develop prospecting, mailing, press, marketing campaigns while also analyzing the impact that your sales operations have had on your targets (catalogues published, promotional offers, etc.)
  • You wish to centralize all the customer interactions in your different channels with ERP (loyalty schemes, orders, coupons, etc.) Diversify your offer by increasing the value of the average shopping basket thanks to additional sales (up/down-selling, cross-selling)
  • Define the logistics flows (direct delivery from supplier, entry into stock, stock) for an article and a warehouse/outlet. Supplier purchase/capacity/dispatch schedules allow you to automatically create purchase orders.

TVH Consulting offers ERP solutions to respond to these challenges

  • Marketing plan
  • Marketing campaigns, targeting
  • Catalogue items
  • Prospect, customer bases
  • Standardization of addresses
  • Multichannel offer management (web, calls, stores)
  • Call centers with 360° view of customers
  • Allocating offers and catalogues for orders
  • Telemarketing and call scripts
  • Welcome pack, welcome call
  • Direct shipment (drop shipment) or transit stock (cross-dock)

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