SAP ERP solutions

Cadexpress+ S/4 Dispute management: reduce disputes and late payments

Regardless of your industry, dispute resolution is often viewed as a priority by businesses, and yet all too often they are just tracked on an Excel spreadsheet. In addition, matters surrounding customer experience and satisfaction are increasingly handled by specific staff. The management of commercial disputes must be managed centrally, taking into account the financial, logistical and commercial aspects, to nip any business difficulties in the bud, and keep a lid on the related costs.

To help you handle this particular challenge, we have developed the Cadexpress+ S/4 Dispute management business application combining the best functions found in the SAP S/4HANA ERP, i.e. Dispute Management + Commercial Processes + Management of non-compliance.

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Cadexpress+ S/4 SAP add - on developed to manage commercial disputes

Improved dispute management

Optimum dispute management
to prevent deterioration in customer/supplier relations

Customer relationship quality monitoring to anticipate disputes

Customer relationship quality monitoring

Quickly identify the root causes of customer dissatisfaction and disputes, whether sales, logistics or accounting issues, to start an investigation, produce a list of actions and workflows to determine the reason and explain the non-payment. Rooting out such non-compliance can also be the trigger for process improvements.

Cadexpress+ S/4 Dispute management application to ensure efficient collection of receivables

Collection of receivables

Include the monitoring of your collection process, penalties and late payments with your logistics and accounting processes to improve reliability and optimize cash flow management.

Dispute management with a 360° picture across the entire business with Cadexpress+ S/4

Business-wide management

De-compartmentalize the business, obtain a 360° picture of the sources of disputes and in so doing, improve all dimensions of your commercial processes.

Over and above the standard modules offered by SAP S/4HANA, this Cadexpress+ S/4 Dispute management application was developed to deal with common situations not taking all aspects of the process into account.

Our Cadexpress+ applications meet clearly identified requirements for our actual and potential customers already using SAP ECC6 or SAP S/4HANA. These are often features that enhance the standard version, always with the objective of quickly accelerating and improving your key business processes.

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Cadexpress+ S/4 Commercial dispute management

Key functionalities:
full integration with SAP
to accelerate your processes

Customer collections management
Payment disputes monitoring
Investigation into QM notices (non-compliance) with action plans and monitoring
Credit note request and customer credit note management

We therefore decided to build on areas such as “Collections & Dispute Management” included within the general non-compliance/quality notice management functions, using specific Cadexpress+ connectors.

SAP ERP solutions

Cadexpress+ S/4 Dispute management: reduce disputes and late payments

Improved dispute management