Cadexpress+ S/4 Dispute Management: reduce your disputes and payment delays
Regardless of the industry you operate in, dispute handling is often considered a priority within companies, yet it is still too often managed in Excel spreadsheets. Concepts such as customer experience and customer satisfaction are increasingly being monitored by dedicated teams. The management of so-called “commercial” disputes must be centrally controlled while taking into account financial, logistics, and sales aspects, in order to quickly limit the company’s exposure to difficulties and the associated inherent costs.
To help you address these challenges, we have developed the business application Cadexpress+ S/4 Dispute Management, combining the best features of the SAP S/4HANA ERP: Dispute Management + Sales Processes + Nonconformity Management.
Optimized management of your disputes to avoid
damaging the customer/supplier relationship
Customer Quality Monitoring
Quickly identify customer dissatisfaction or disputes—from sales, logistics, or accounting—to launch a workflow to determine the cause and justify non-payment.
Accounts Receivable Collection
Integrate tracking of your collections, penalties, and late payments into your logistics and accounting processes to make your cash flow management more reliable and optimized.
Cross-functional management
Break down silos within the company by gaining a 360° view of where disputes originate, enabling you to improve the sales process at every level.
Beyond the standard features offered by the SAP S/4HANA solution, this Cadexpress+ S/4 Commercial Dispute Management application was developed to address classic scenarios that do not take all aspects of the process into account.
If you are already equipped with SAP ECC6 or SAP S/4HANA, our Cadexpress+ applications address needs clearly identified by our customers and prospects. These are often features that enhance the standard system, always with the goal of quickly accelerating and optimizing your key business processes.
Key features:
complete integration within SAP that speeds up your processes
- Customer collections management
- Payment dispute tracking
- Analysis of QM notifications (nonconformities)
with action and follow-up plans - Management of credit memo requests and customer credit memos
We therefore chose to rely on these functions, such as “Collection & Dispute Management / Collections and Dispute Management,” integrated with nonconformity management / quality notification functions through specific Cadexpress+ connectors.
